Cancellation policy

Last updated: October 8, 2026

This policy is from Wholesome Story LLC ("we", "us"). It applies when you choose "Subscribe & Save" at wholesomestory.com.

In short

  • A subscription renews automatically. We charge your payment method for each new order until you cancel.
  • You can skip, pause or cancel at any time in your account. There is no minimum number of orders.
  • To cancel: sign in at your account, click Subscriptions, open the subscription, and click Cancel subscription. Or email hello@wholesomestory.com.

1. How Subscribe & Save works

  • You save 10% on each subscription order of the product.
  • You choose how often we send it. For most products you can choose every month, every 2 months, every 3 months or every 4 months. For the 180-serving size of our Myo-Inositol & D-Chiro Inositol Powder you can choose every 3, 4, 5 or 6 months.
  • The product page and the checkout show the subscription price and the delivery frequency before you pay.
  • There is no minimum number of orders.

2. Automatic renewal and when we charge you

  • We charge your payment method for the first order when you place it.
  • After that, your subscription renews automatically at the frequency you chose. On each renewal date we charge the same payment method for the next order, and then we send the order.
  • The renewal charge is the subscription price in effect at that time, plus any shipping cost and sales tax that apply.
  • This continues until you cancel.
  • We send you an email 3 days before each renewal charge. The email gives you time to skip the order, change your payment method, or pause or cancel the subscription before the charge.
  • You can see the date of your next order in your account.

3. First subscription offer

When our site shows the offer "Save $5 on your first subscription", enter the code that is shown with the offer at checkout. The offer is for your first subscription order. Later orders are charged at the subscription price.

4. How to manage your subscription

You manage your subscription in your customer account. You do not need a password. You sign in with your email address and a 6-digit code that is sent to that email address.

To open your subscription:

  1. Go to your account, or click Manage your subscription in one of our subscription emails.
  2. Enter your email address, then the 6-digit code from the email.
  3. Click Subscriptions.
  4. Click the subscription that you want to change.

Then choose what you want to do.

Skip the next order

  1. Under Upcoming order, click Skip.
  2. Click Skip again to confirm.

You can skip more than one order in a row.

Pause

  1. Under Overview, click Pause subscription.
  2. Click Pause subscription again to confirm.

A pause starts immediately. We do not charge you while the subscription is paused. To start again, click Resume subscription.

Cancel

  1. Under Overview, click Cancel subscription.
  2. Click Cancel subscription again to confirm.

Billing and delivery end immediately. A cancellation cannot be undone. If you want the product again later, start a new subscription on the product page.

Change your payment method

  1. Under Overview, click the pencil icon next to Payment.
  2. Select a payment method, or add a new one.
  3. Click Save.

Change your shipping address

  1. Under Overview, click the pencil icon next to Shipping address.
  2. Enter the new address.
  3. Click Save.

Change the product, the quantity, the frequency or the date of the next order

Email hello@wholesomestory.com from the email address on your order. Tell us what you want to change. We make the change for you and confirm it by email.

Or ask us to do it

You can also ask us to skip, pause or cancel for you. Email hello@wholesomestory.com or use our Contact Us page. The account is the fastest way, because the change takes effect immediately. A request by email takes effect when we make the change, and we confirm it by email.

5. When to make a change

Make your change before the date of your next order. A skip, a pause or a cancellation stops future charges. It does not stop or refund an order that we already charged. For that case, see section 6.

6. If an order was already charged or shipped

  • If we charged a renewal that you did not want, email hello@wholesomestory.com as soon as you can. We will do our best to cancel the order and refund it.
  • We cannot cancel an order after it is fulfilled. Then our return and refund policy applies: we offer a full refund on the purchase price of our supplement formulas any time within 90 days (up to 3 bottles full or empty) for orders shipped in the United States. Email us for instructions on returning the bottles.
  • Please do not refuse the delivery. Refusing a delivery does not return the package to our operations, and your refund will not be processed.

7. Price changes

Prices for our products can change. Each renewal is charged at the subscription price in effect at that time. If you do not agree with a price, you can cancel at any time before your next order.

8. If a payment fails

If we cannot charge your payment method for a renewal, we send you an email and we try the payment again. We send the order after the payment is successful. If the payment continues to fail, the order can be skipped, or the subscription can be paused or cancelled. To correct it, sign in to your account and change your payment method.

9. If a product is not available

All products are subject to availability. If a product in your subscription is out of stock on your renewal date, we send you an email. The order can be skipped, or the subscription can be paused or cancelled.

10. Shipping

We ship subscription orders within the United States only, to the shipping address on your subscription. See our shipping policy.

11. Contact us