Shipping policy

Last updated: October 8, 2026

This policy is from Wholesome Story LLC ("we", "us"). It applies to orders placed at wholesomestory.com.

1. Where we ship

We ship within the United States only. The checkout tells you if we can ship to your address.

2. Shipping cost

  • Shipping is free on US orders over $40.
  • For other orders, the checkout shows the shipping options and the cost for your address before you pay.

3. Delivery time

The checkout shows the shipping options for your address. Where our site shows an estimated delivery date, that date is an estimate. It is not a promise. A carrier delay, bad weather or a holiday can change it.

4. Tracking

When your order ships, we send an email with a tracking link. If you do not get this email, look in your spam folder, then email hello@wholesomestory.com.

5. Subscription orders

We send each subscription order to the shipping address on your subscription. You can change that address in your account before the date of your next order. See our subscription and cancellation policy.

6. Changing or cancelling an order

  • Check your shipping address before you place the order.
  • If the address is wrong, or if you want to cancel the order, email hello@wholesomestory.com immediately, with your order number.
  • We will do our best to change or cancel the order. We cannot change or cancel an order after it is fulfilled.
  • If the order is already fulfilled, our return and refund policy applies.
  • Please do not refuse a delivery. Refusing a delivery does not return the package to our operations, and your refund will not be processed.

7. Lost, late or damaged packages

The tracking says "delivered" but you do not have the package

  1. Look in the places where a carrier can leave a package. Ask the people in your household and your neighbors.
  2. Wait up to 7 days. Carriers sometimes mark a package as delivered before it arrives.
  3. If you still do not have it, email hello@wholesomestory.com with your order number. We will work with you on a resolution.

The tracking does not move, or the package is late

Email hello@wholesomestory.com with your order number. We will look into it and tell you what we can do.

The package or the product is damaged, or you got the wrong item

Email hello@wholesomestory.com with your order number and clear photos of the product and the package. For a damaged product or a wrong item, we send a replacement to you. Do not use a product if its seal is broken.

Shipping Protection

If the cart offers Shipping Protection, it is an optional add-on. It covers lost, stolen, or damaged packages. The cart shows its price.

8. Returns

See our return and refund policy. To start a return, email us through our Contact Us page for instructions on returning the bottles.

9. Outside the United States

We do not ship outside the United States. Our products are also sold on iHerb, which ships to other countries.

10. Contact us

Do not send returns to this mailing address. Email us first for return instructions.